Terms & Conditions
Standard Terms and Conditions of Trading
These terms form the basis of the contract between our customer and Grace’s Kitchen. These terms, your order, and your order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are completed and accurate, as this is the document in which we work when completing your order.
Basis of Sale
Samples, drawings and descriptions contained on this website are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Grace’s Kitchen. If you wish to use any of the images provided on this website, please contact us at email@example.com.
Upon delivery or collection, the cake shall be compliant with the description set out in the order confirmation, be of satisfactory quality, and comply with all food safety, statutory and regulatory requirements within the UK. We will not be held responsible for customer disappointment of the design of the interpretation of the cake if it is made in line with the pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer's responsibility to check all information and requirements within the order confirmation are correct.
We will not be held responsible for any damages by you or any third party once the cake has left the premises of Grace’s Kitchen.
Our cakes are made in an environment where nuts, eggs, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely allergen-free, though we make every effort to ensure that allergies are accommodated. It is the customer’s responsibility to make Grace’s Kitchen aware of any allergies upon booking.
Our cakes are made fresh and contain no additives or preservatives and it is our right to assume consumption on the day requested. We recommend cakes are stored in a clean dry place, at room temperature, away from direct sunlight, and sources of heat in the box they are provided in. They should not be refrigerated unless specifically stated. Grace’s Kitchen and the customer expressly agree that the cakes and all goods purchased from Grace’s Kitchen remain the property of Grace’s Kitchen until paid for in full.
Delivery & Collection
All orders may be collected, free of charge, from Grace’s Kitchen by prior arrangements. Should you be unable to collect your order at the agreed time, we ask that you kindly inform us by getting in touch through the contact details found on your order confirmation. We accept no responsibility for damage sustained to an order once it has left the premises.
If you have requested delivery, we will deliver the cake on the day set out in the order confirmation to the address provided, though we cannot provide specific timings for a delivery, we will strive to work with the customer to ensure the delivery can be received and works well for both the customer and Grace’s Kitchen. Please note delivery incurs additional costs.
Pricing and Payment
The price of your cake (and delivery if this is applicable) will be set out in your order confirmation. A booking fee ) is required to secure the date for your order, this will be detailed in your order confirmation invoice. All booking fees are non-refundable and non-transferable. No order will be confirmed until the booking fee has been received.
The balance must be paid and cleared no later than 48 hours prior to collection/delivery by bank transfer. We do not currently take cash, debit or credit card payments.
If payment is not received within 48 hours prior to collection/delivery, this shall be constituted as a breach of contract by the customer. We reserve the right to withhold the order until payment has been made in full. When payment is made late, we accept no responsibility should we be unable to purchase the necessary stock or equipment to make the cake as laid out in the order confirmation. In such circumstances, Grace’s Kitchen will aim to fulfil the requirements as close as possible to those in the order confirmation without redress or liability on Grace’s Kitchen. Failure to clear the balance will result in a delay in your cake being baked which may result in your agreed collection/delivery time being pushed back.
Cancellation, Postponement and alterations
As stated above, the booking fee is non-refundable and non-transferable. No order is confirmed until a booking fee has been received.
In the event of a cancellation by yourselves, charges are as follows.
More than 15 days prior to the date = booking fee only
14 to 7 days prior to the date = booking fee, plus 50% of the remaining cost.
Less than 7 days prior to the date = full amount
More than 30 days prior to the date= booking fee only
29-14 days prior to the date = booking fee, plus 50% of the remaining cost
less than 14 days prior to the date = full amount
The above charges are calculated based on the time frames in which we have to purchase the necessary stock, or other items such as personalised toppers, figurines or decorations.
Any payments previously made are non-refundable.
In the event of a postponement, the payment due remains the same as stated for a cancellation. Subject to availability we will carry forward any monies paid to the new date. Please note we will only do this on one occasion.
In the unlikely event that we need to cancel your order, any monies received will be fully refunded. Grace’s Kitchen reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lockouts, riots, hostilities, non-availability of materials or supplies or any other event outside the control of Grace’s Kitchen, and Grace’s Kitchen shall not be liable for any breach of contract resulting from such an event.
Cancellation due to Covid-19
Should you need to cancel/postpone your cake due to a positive Covid-19 test the same charges remain.
Should we need to cancel your order due to a positive Covid-19 test, we will refund any monies already paid to Grace's Kitchen, and try to recommend another local supplier who may be able to fulfil your order.
Complaints against Grace’s Kitchen are rare, and due to the amount of care and effort we take with each order, we take them very seriously.
By paying the booking fee, both parties agree not to post negative information about the other arising out of this contract on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issue between the parties amicably.
Complaints regarding the decoration of a celebration cake can be easily repaired, errors of this nature must be pointed out upon delivery/collection to give us the opportunity to correct them. If requested, Grace’s Kitchen will provide a photograph of the finished order prior to collection/delivery in order to allow for any amendments or errors. It is the client’s responsibility to check that this meets their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is in regards to the quality of the cake, then the cake or the remainder of the cake/tier must be returned to us as soon as possible after cutting and within 48 hours after collection/delivery to ensure that we are able to fairly assess the nature of the complaints. Please note we can only deal with the client who placed the original order.
All designs and intellectual property rights remain the property of Grace's Kitchen.
We reserve the right to use images of your cake for any form of advertising including web-based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Grace's Kitchen for your own benefit.
Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.
These T&C's are linked on each booking confirmation, by paying the deposit for your cake you are agreeing to the above terms.